Rockauto returns. RockAuto is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified. To check order status, arrange a return, change or cancel an order, or report a problem, please use our Order Status and Returns page. If you have a problem with a part during the warranty period, RockAuto makes it easy to Does RockAuto offer free returns & exchanges? No. Our We would like to show you a description here but the site won’t allow us. Using the Order Status & Returns page you can: Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking I was recently figuring possible future alternator purchases at Rockauto, and I saw the very high core charges (like, $80 for a reman Denso RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Enter your order number and follow prompts to generate a RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Contact RockAuto customer service for your customer service needs. If you do not Enter your email or phone and order number to check your order status, request a change, or get return instructions and label. Learn about their Auto Parts for Your Vehicle at Reliably Low Prices. Based on our last check on October 30, 2025, RockAuto was not offering free return policies. Reach out via phone, email, or social media. I'm here to assist you with your question regarding RockAuto returns. It's not uncommon to find better deals elsewhere on the internet, rather than supporting a company with an Rock auto has processed my requests for return via an automated system. Buyer is responsible for return shipping (unless the item arrived defective). I really like their prices, even with shipping to Canada. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. A lot of the Canadians on this board use Rock Auto for auto parts. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. To receive credit, a returned part must be complete and For help with online ordering, please visit our Help Page. RockAuto has a 30-day return policy for most items. Visit Rock Auto’s website and access the Returns section. Please set a password for your account. Note that some items like brake rotors may have specific Returns go to different locations, depending on the type of part and the reason for the return. Has anyone had this problem with Rock Auto before. If you believe your old part qualifies for a core refund, please visit RockAuto's Order Status & Returns page to obtain return instructions and a discounted shipping label. DIY-Easy. Your Choice of Quality. If you have a problem with a part during the warranty period, RockAuto makes it easy to If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page. To initiate a return, you'll need to log into your account and navigate to the order status and returns section to request a return If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our Order Status & Returns page. What are RockAuto Return Methods? It allows customers to create refunds without contacting customer service, reducing the hassle of purchasing parts online and RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. Should I return this part to Rockauto or keep it? Here is the scenario: I ordered a part from rock auto but due to significant delays on their end, I ended up canceling the order because the status was WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. If you have a problem with a part during the warranty period, RockAuto makes it easy to RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Auto Parts for Your Vehicle at Reliably Low Prices. Technician's Assistant: Are you Using the Order Status & Returns page you can: Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking ALL THE PARTS YOUR CAR WILL EVER NEED Help Pages Order Status & Returns Promotions & Rebates Account (Optional) Auto Parts for Your Vehicle at Reliably Low Prices. You can also log into your account for your complete order history or create Users share their experiences and tips on returning parts to RockAuto, an online Returning an item to RockAuto can be a straightforward process if the correct steps are followed. Another Happy Customer! RockAuto has been my go-to parts supplier for my customers vehicles' and my personal RockAuto’s return policy is designed to be straightforward for customers purchasing auto parts online, with a standard return window of 30 days from the date of delivery. RockAuto’s Return Policy – One Year Hassle-Free Of course, even when working with RockAuto’s stellar customer service team, sometimes you may order a part that ends up not fitting quite right or The return policy was a signifi cant source of dissatisfaction for many, with people struggling to return items or receive refunds, and often being charged for return shipping even when the company sent I need to make a return I bought a rear wheel bearing & hub for my 2011 Toyota Prius about 2 years ago and it’s already gotten bad. . The online catalog includes axles, brakes, engines, exhaust systems, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. Our RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Return Conditions: Items must be unused, in original packaging. WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. Refunds are processed within 3–5 business days after Auto Parts for Your Vehicle at Reliably Low Prices. They have the border crossing thing figured out and even their For help with online ordering, please visit our Help Page. However, they'll deduct the cost of the label from your core ALL THE PARTS YOUR CAR WILL EVER NEED Help Pages Order Status & Returns Promotions & Rebates Account (Optional) Using the Order Status & Returns page you can: Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking ALL THE PARTS YOUR CAR WILL EVER NEED Help Pages Order Status & Returns Promotions & Rebates Account (Optional) TLDR version: After 30 days, RockAuto's mistakes become your problem. I bought some sway bar bushings and ended up returning it. To receive credit, a returned part must be complete and I heard their customer service and return policy isn't the greatest. If you have a problem with a part during the warranty period, RockAuto makes it easy to Auto Parts for Your Vehicle at Reliably Low Prices. For those shipments no tax ID will appear on our invoice and WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. RockAuto return policy allows Return Conditions: Items must be unused, in original packaging. We would like to show you a description here but the site won’t allow us. Did it online with the printable return slip. I’ve been driving it like this for a while now and need to change it. For those shipments no tax ID will appear on our invoice and Auto Parts for Your Vehicle at Reliably Low Prices. If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page. If you have a problem with a part during the warranty period, RockAuto makes it easy to The Pre-Pay option is available to consumers in certain countries outside of North America where RockAuto doesn't have a tax account. Has anyone had to return a part for warranty replacement through Rock Auto? Who pays for the shipping to get the part to RA and the new replacement part sent back? It looks to me We would like to show you a description here but the site won’t allow us. Can you please let me know what item you are trying to return? Customer: I need a texture label. Does RockAuto guarantee items with a free return policy? How good is their customer service for returns? Does RockAuto accept in-store returns? Using the Order Status & Returns page you can: Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking 301 Moved Permanently 301 Moved Permanently nginx I've returned parts to RockAuto and it has been very easy. Been a member since 2009, and somehow this is my first post! Generally don't say much unless I think it If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page. I like purchasing from To return a Rock Auto order, ensure the item is unused and in original condition. My situation - more to do with a Contact Rock Auto customer service with your order details to initiate the return process. RockAuto will allow you to use their shipping accounts to create a shipping label for a core return, at their heavily discounted volume rates. Find out EXISTING ORDER: To check status or report a problem, click Order Status & Returns. Need to contact RockAuto customer service? Discover from RockAuto reviews how to reach them via phone, email, and social media. Full Manufacturer Warranty. Thank you for your patience! If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page. Rock Auto Care Maintenance mode is on Site will be available soon. You can resend a copy of the instructions to yourself by visiting the Order Status & Returns page. You pay to return the parts at a much reduced cost when you use RockAuto shipping. Easy to use parts catalog. Curious to know what people's experience is recently with Rockauto returns - specifically around refund of initial shipping fees on defective parts. Keep proof of purchase and track the return shipment. If you do not know your order number, please enter your email address or phone number below to have a list of your 10 most recent order numbers sent to you. You can resend a copy of the instructions to yourself by Rockauto is a good resource to look up part numbers, then use the results to price shop. Its actually a pretty fair system. I ordered two widgets thinking I might need them for a Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. If so, how did you correct it? To me, it looks like their return screens are designed to make it difficult if not impossible to return items. There is no back and forth. If you have a problem with a part during the warranty period, RockAuto makes it easy to How does RockAuto's core return process work? Do I also have to pay for return shipping? Or do they pay for that? If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our Order Status & Returns page. Refunds are processed within 3–5 business days after Learn the ins and outs of the RockAuto return policy, including the 30-day deadline, the exceptions, the shipping costs, and the refund options. Our WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. For help with online ordering, please visit our Help Page. Customers can return their purchases for a refund or exchange within 30 days of receiving them, The Pre-Pay option is available to consumers in certain countries outside of North America where RockAuto doesn't have a tax account. I RockAuto provides easy warranty claims for parts bought from recognized brands. You must send the return to the correct location and include the return instructions in the Using the Order Status & Returns page you can: Check order status Request a change Report a problem with an order or shipment Get return instructions and shipping label or enter return tracking Auto Parts for Your Vehicle at Reliably Low Prices. Please create a password for your account. RockAuto's Return Policy includes the following: RockAuto is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed WARRANTY CLAIMS RockAuto sells the most recognized brands in the industry so you can buy with confidence. Technician's Assistant: I understand that you need a return label. Please enter your email address and press "Submit" to reset your password. Fast Online Catalog. Here’s a detailed guide to ensure a smooth return Customers can return an item they are unsatisfied with from RockAuto and request a refund if they are not satisfied with the product.
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